Articles in this section

See more

Sending server logs

You can send client application logs several ways: using Management Center, by SSH or manually (by request or email).

REMEMBER THAT LOGS SHOULD BE SENT ON A SUPPORT EMPLOYEE REQUEST. OTHERWISE THE LOGS MAY NOT BE VERIFIED.

It will not be possible to send logs if:

  1. the licence for technical support has ended,
  2. when Xopero services on the backup server do not work or you cannot connect to them.

By Management Center

To send logs by Management Center you should log in as admin, from the ribbon choose Help, then Support and Send server logs.

1.png

After select the above option, a window will be displayed in which you should enter the e-mail address and describe the problem or enter the request number.

2.png

QNAP

 

By SSH

To send logs by SSH you have to connect with QNAP e.g. by MobaXterm, the execute the command /etc/init.d/XoperoServer.sh send_logs

3.png

You can also download the logs to your host using the scp -r command or using the mobaXterm graphics part - by default, the logs can be found in /share/CACHEDEV1_DATA/.qpkg/Xopero

Xopero Backup&Restore

 

Manually

If for some reason you can not send logs from the application (e.g. it does not start, you can not log in), it is possible to send them directly in the request or email

To send the logs manually you have to, on the Xopero Backup&Restore server, go to the log directory - by default it is C:\Program Files\Xopero Software\Xopero Backup & Restore\AllInOne\Logs and pack all files, then attach them to the request or email.