Sending client application logs

You can send client application logs several ways: using client application, by Management Center or manually (by request or email).

REMEMBER THAT LOGS SHOULD BE SENT ON A SUPPORT EMPLOYEE REQUEST. OTHERWISE THE LOGS MAY NOT BE VERIFIED.

It will not be possible to send logs if:

1. the licence for technical support has ended,
2. the service does not work on the device.

Using client application

To send logs by client application go to Settings.

Then go to Advanced tab and choose Send report option.

After select the above option, a window will be displayed in which you should enter the e-mail address and describe the problem or enter the request number.

By Management Center

To send logs by Management Center go to Devices tab.

From the list of devices, select the one from which you want send the logs and right click on it. Then choose options Device settings and Send report.

After select the above option, a window will be displayed in which you should enter the e-mail address and describe the problem or enter the request number.

Manually

If for some reason you can not send logs from the application (e.g. it does not start, you can not log in), it is possible to send them directly in the request or email.

For a client application, the default location of the log files is C:\ProgramData\Backuplogs and for CLI {user's home directory}\opero\temp\log (or {user's home directory}/opero/temp/log).