What is the backup in cloud?
Backup - creating backups of neuralgic data in order to restore after lost or damaged. Cloud or Cloud computing, in this model, storage application and information takes place on servers located outside local network, not on the user computer.
Will my data never leak out?
There is no possibility that third parties have access to user data or leaked to the outside. There is no access without user login and password. Whole files are encrypted already in the user device (AES 256) and in such form sent, also transmission is encrypted (SSL). In the encrypted form are replicated and stored on two servers in Data Center which meets the highest safety requirements.
Do the third parties have access to my data?
There is no possibility that third parties have access to user data which has been sent to Xopero Cloud servers. In user computer, before sending, files are split into smaller parts and subjected to encryption algorithm AES 256. In servers, files are stored in encrypted form and each part stored in a random location, thereby restore them by third parties is not possible.
What is the AES 256?
AES 256 is the algorithm used to encrypt data which was approved by the National Institute of Standards and Technology as the standard in 1997. Currently, this algorithm is regarded as one of the safest, impossible to break. By using AES 256 we are sure that your data are always safe.
How to install application?
You can install the application on your computer, laptop, tablet and smartphone. Installation wizard will guide you through the installation. It is very simple and takes less than five minutes.
Is my data safe?
The main priority of the whole platform is its safety and reliability, so that our users have a confidence that third parties do not have access to sent data. All of files, also from briefcase, are encrypted using AES 256 on user computer before they are sending to the servers. The data transmission is also encrypted. This prevents unauthorized access to files sent by user, because used data encryption algorithm is impossible to break.
How can I get to my data?
To your data you can get it three way:
- through web browser,
- application on your computer,
- application on mobile devices.
How do I know if the backup was done successfully?
If you want, you can receive alerts about each backup on the screen or by e-mail. Additionally there are logs, which informing you about the statuses of made backups, you can preview them in each application.
How to perform not scheduled copy?
Whole of created project backup you can run manually. To do this go to My backup sets tab in application and then select one of them and click the Start now button.
Are copies created automatically?
Yes, once set of project will be performed in the background without user intervention.
What is the backup project?
The backup project is a summary of the data type and advanced options, as well as the frequency of the backup data. User can create any amount of projects and for each of them indicate other data, and establish a separate schedule.
What data can be backed up using Xopero Cloud?
Xopero Cloud allows you to backup all of your data! From the local files that are on your computer, the files MS Outlook or MS Exchange and ending with databases (like MySQL, Firebird) as well as files stored on network devices. Additionally user can perform backup with pre and post scripts written by themself in Power Shell.
How do I delete a project from application?
In order to delete project from application sign in to app and go to Restore tab and then mark box next to name of project and click Delete backup set button which is located in the lower part of the tab.
What is the Briefcase?
The briefcase synchronizes data between selected directory on the user's computer and a server Xopero Cloud and other devices within the user's account. Files that will be added to the briefcase directory are automatically sent to the Xopero Cloud servers and analogously any change in the briefcase with another device has been mapped on your local computer. As a result, on every device, we have exactly the same status of briefcase. It is a great tool to collaborate on documents in a few people and file sharing, because besides briefcase synchronization enables to create public links and sharing data.
What are the hosts?
Host within the meaning of platform Xopero Cloud is any computer on which you installed the application and has been assigned to a user account and the maximum number of hosts are limited by license. Hosts are not mobile devices, so you can use any number of them.
Can I login from few devices to one account?
Yes, for each user is assigned to 3 hosts, so you can use e.g. a desktop computer, laptop and smartphone.
What is the encryption key?
All files sent by Xopero Cloud application are encoded on the client side by the AES 256 algorithm. User can choose one of two keys, which will be encrypted his data. Default key - the key is automatically generated and stored on servers platform. User key - the user themselves declares its encryption key, which is not stored on the servers.
What is the difference between the default key and the user key?
After selecting the default key will be generated automatically and stored in a database on Xopero Cloud servers. The user does not know, so he does not need to worry about its safety. By using the default key user can, via a web panel, download and generate public links to resources sent as a backup. User key provides higher security of your data than the default key is known only user, is not stored on the Xopero Cloud servers, therefore the user duty is to properly secure. In case of loss user key the data sent to servers Xopero Cloud are impossible to recover. By using user key there is no possibility download and generate public links to resources sent as a backup. Regardless of the choice of the encryption key the data are encrypted and decrypted on the user side.
For automatic backup are included all local files from user directory, which does not exceed the size of 4GB and are not in the directory briefcase.
Where is created by default briefcase directory?
If you choose automatic configuration the briefcase directory will be installed in local Windows user directory. The name of directory is Xopero Cloud. In order to display contents of briefcase directory enough that you run the application, and in Briefcase tab you click Go to Briefcase.
Does the application run as a Windows service?
The application installed on a computer running Windows includes service which is responsible for performing backups, restoring data, syncing briefcase and an application that provides a user interface. Just that you properly configure projects and you do not need more run application. Our service running automatically during system startup, and since then application care for the safety of your valuable data.
Can I change the amount of stored version of a file?
Yes, you can do this at any time, by application installed on your computer. Go to application settings and in Advanced tab you can freely increase or decrease the amount of stored versions. If you change the amount of versions to a smaller, then after the next backup version of up quantity of will be removed.
How to delete file versions?
File versions sent as a backup, you can delete only by desktop application. In this order go to Restoring tab, find file, which version you want to delete and click the right mouse button on this file. From menu that is displayed select Show file version.
What happens when device will be disconnected from the Internet during the backup?
The application stops sending file process until reconnect with internet. Sending files is resumed from the point at which backup was interrupted.
In order to restore the data, which are stored on Xopero Cloud servers, in desktop application, in Restoring tab select files and/or directory, which to be restored and then click Restore selected. Then will be displayed File restore settings. In displayed window, select location restored data between original from the data were sent and indicated by the user. Additionally, you can choose what operation be take by application, if in selected location are files with the same names as restored data. The application can overwrite the files if the existing files are older, always overwrite or never. If you choose the option into account the overwriting files (Copy overwritten files) to overwrite files will be added *.bak extension and both files will be stored in the same location.
Xopero Cloud platform allows you to share files between users of the platform, so they can work together on selected files. Only directories are subject to sharing and thus all files contained in them, which are in the briefcase. Impossible is sharing resources, which were sent as backup. In order to share the directory to another user Xopero Cloud platform, while are you logged into user panel, click on the option icon which is next to directory and then from context menu choose Share option. A window, in which you specify the user logins with whom the resource will be shared, and enter the text of the message to be sent to designated users with an invitation to share resources.
Will be performed backup of file, which I am currently working on?
Yes, it is possible by using VSS mechanism, which is enabled by default for all of projects created by user.
What happens if I reach maximum capacity?
Before user reaches maximum capacity for his account, will be warned about this by e-mail, so will be able earlier to prepare for it. When the user reaches the maximum capacity, will be notified again by e-mail and backup will stopped perform. Synchronization will also be suspended. The customer at any time can make modifications his account and thereby increase the available space in his account.
What are the system requirements?
To properly install and use desktop application you need a computer with Windows that meets the following requirements:
||Windows XP Service Pack 3
Windows Server 2003
Windows Server 2008
Windows Server 2012
||.NET Framework 3.5
Microsoft Visual C++ Redistributable
||Network connection (recommended min. 512 kbps)
In case of loss of private encryption key there is no possibility to restore data, because the key is not stored in the Xopero Cloud platform.
If you want still use application, change the encryption key via user panel. Remember that changing encryption key are associated with the irretrievable loss of all data.
How to add another user?
Another users you can adding if you using Xopero Cloud Business. Limit the number of users specifies the product that you chose. During the addition new users each of them is assigned a part of the space from the available pool, in which user can perform backup and data synchronization. Each newly added user can also use the hosts in the amount specified in the parameters of the subscribed product.
How to create public link?
User, to selected resources from briefcase and backup encrypted by user key, can generate links which can be send to another person. In order to generate public link to selected resources must previously mark them, and then click on the icon link which is located above the file list. Window, with public link indicated resources, and its expiration date, will be displayed.
What does it mean, that Xopero Cloud uses SSL connection?
SSL is abbreviation of Secure Sockets Layer. This encryption protocol protect communication on the Internet using encryption and authentication. The protocol is often used to perform secure electronic transactions by the Internet, e.g. banking transactions online.
At any time you can delete files, which you sent to Xopero Cloud servers, both as a backup and briefcase. Files sent as backup can be delete only by desktop application. In this order launch and log in to the application and next go to Restoring tab, where are displayed all files sent as backups. Then choose all files, which you want to delete, and next click Delete button, which will remove these files.
Files sent to the briefcase, you can delete several ways:
- if you remove file, in a directory on the local computer, which is synchronized with briefcase, will be automatically removed from space of briefcase,
- after logging into the web panel, you can delete any file from list of briefcase files,
- in mobile applications, the situation is analogous to the panel web.
Can I do a backup of my mailbox?
You can backup your mailbox when you synchronize it with Microsoft Outlook on your local computer. In this order select the appropriate type of project and you point PST files (and OST), which will be subjected to archive. For Xopero Cloud users in Business version we enable the backup of mailboxes that are located on the Microsoft Exchange server.
I do not know where my mails are stored on my computer. How can I make a backup?
Xopero Cloud automatically detects the MS Outlook location, you only have to choose email backup option, Xopero Cloud will do the rest.
What ports does the Xopero Cloud application uses on my computer?
Xopero Cloud use the standard ports. All of communication between Xopero Cloud service and our servers done through 443 (SSL) and 80 ports. It is thus not necessary to change the firewall settings or Internet security software in order to be able to use the software.
If I forget to renew my license, will I lose all my files?
User files in Xopero Cloud platform are kept to the end of customer license, unless there is a one of the following situations:
- delete user account - the data store 1 month,
- delete data - the data store 1 month,
Yes, if you have a license which allows you to perform advanced backup, which is the ability to backup network drives. Mapped drive, you need to backup anyway as a network resource and specify the full path to it, and any authorization data.
Can a network location or mapped resource be the temporary directory ?
No, the temporary directory can be only directories which physically located on user computer.
To what industries software is targeted ?
Accounting offices, law offices, medical, retail and service companies, public sector, transport companies.
Yes, Xopero Cloud allows to you making backup files which are located on any external drives which are connect to your computer. Just choose the local data, and then select the files. In case of errors, go to Advanced option and select option Start backup as Windows user, and then he user name and password that you have declared in Windows.
Every backup can be performed as Windows user, which means that for the duration of the backup takes place impersonation service and it works in the context of the specified user. By this solution user can performed resource backup which requires additional permissions, because standard service works on the rights of local service. In order to perform backup as Windows user, in wizard project go to Advanced tab, select Start backup as Windows user and enter the authorization data.
Where I can find application logs?
The application logs are located in %ProgramData%\Backuplogs directory.
The application shows a message Selected another host, read-only data. I can not perform a backup.
This message appears when:
If you mistakenly selected host during the installation of the application and you can add new host or choose the right host which has previously been defined as follows:
- during the application installation user indicate a different host than the one on which the application has been installed,
- in computer where the application was installed has been changed the motherboard or processor, because on their basis is generated hardware key applications.
In case were chosen the wrong host, but there is no possibility to add new host and the right has not been before defined :
- Go to %ProgramData% directory and remove Xopero Cloud directory with content,
- Start the service,
- After start the application and log on, a window with the possibility of adding a new device or selecting one of the previously defined appears. Select the appropriate, or add new.
- Determine which hosts of user to be removed, and next restore data from it, if you do not want to lose them,
- Stop the service and turn off the application,
- Go to %ProgramData% directory and remove Xopero Cloud directory with content,
- Log on to the user panel and remove the host from the account edit,
- Start the service,
- After start the application and log on, a window with the possibility of adding a new device appears. If the message is results from hardware changes, please contact the service provider.