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Solving the problem of moving applications in read-only status

 

If you mistakenly selected host during the installation of the application and you can add new host or choose the right host which has previously been defined as follows:
  1. Stop the service and turn off the application,
  2. Go to %ProgramData% directory and remove Xopero Cloud directory with content,
  3. Start the service,
  4. After start the application and log on, a window with the possibility of adding a new device or selecting one of the previously defined appears. Select the appropriate, or add new.
In case were chosen the wrong host, but there is no possibility to add new host and the right has not been before defined :
  1. Determine which hosts of user to be removed, and next restore data from it, if you do not want to lose them,
  2. Stop the service and turn off the application,
  3. Go to %ProgramData% directory and remove Xopero Cloud directory with content,
  4. Log on to the user panel and remove the host from the account edit,
  5. Start the service,
  6. After start the application and log on, a window with the possibility of adding a new device appears. If the message is results from hardware changes, please contact the service provider.

If the instructions above doesn't help, we recommend sending ticket to Xopero's technical support.