Remote setting the core limit and the bandwidth of an account
Client applications installed on users' computers may have set bandwidth limits as well as the number of cores, which they can use during backup. In order to set the limits of the device on which the application is installed, go to the Devices tab, and click the right mouse button on a given device, and select Device settings. From the menu, which will be expanded, you are able to select the Efficency option.
Remote device re-logging
The administrator has the ability to remotely re-log the device to a chosen user account, which means that he can log out the device from one user account and log it into another. In order to do that, you have to find a chosen device on the user account, and choose the Re-login client option.
If a given device is already logged into a different account, the client application will be automatically re-logged, in accordance to the administrator’s choice.
In case if the last logging in had place a certain time ago, it is possible that the IP address of the device has been changed. In this case you should enter a new IP address.
Device details
The Administrator, who uses the Management Center application has the ability to access detailed information about the user's device and the client application installed on it.
To view the details, go to the Devices tab, and then right-click on the selected device and choose the Device details option.
In the appearing window you will find the information about the selected device and user account to which it is assigned.
Logging out the device
In the Management Center application, the administrator can log out the device assigned to the user. For this purpose, go to the Device tab and right-click on the chosen device, subsequently press the Device settings option and then Log out.
Technical Support
In case of any problems with the application, go to the Dashboard window, choose from the Help tab, next Support and the Report error option. The Web page, where you can create an account on the system used for reporting bugs, will open. After creating an account and describing the problem, the system will present you the possibility to solve the problem. However, you may be asked to send the server logs and\ or application logs.
Sending server logs
In order to send the server logs, go to the Dashboard window, and then select Help tab and choose the Send server logs option. After downloading the required information, the window will appear where you can enter your e-mail address and provide the description of the problem. By clicking on the Send button, the logs will be sent to the manufacturer of the software.
Remote sending application logs
In case of a malfunctioning Client application of Xopero, the administrator has the ability to inform the software producer about the problems by e-mail or by using the bug reporting system.
If it is necessary to send the Client application logs, you should:
- On the list, find the device on which the problem occurred,
- Select the option Device settings,
- Use the option Send report.
After displaying this option, a request for additional information, necessary to report the problem, will appear.
Delivery of the report or the client application logs should be performed only on the request of employees from the software support team.
After clicking the Send button, the data will be sent to the software producer.